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Colombian Emeralds

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Security

Security is critical for online businesses and we are definitely not an exception. Embassyemeralds.com uses the 128-bit SSL (secure socket layer) protocol to encrypt information before it is sent across the Internet. You can verify this at anytime during the checkout process by checking for the lock or key icon in either the status bar or to the right of the address bar of your browser. Click on this icon during transactions to verify the authenticity of our SSL Certificate. You may also click on the GeoTrust and Authorize.Net icons in the left margin of many of our pages to perform other verification checks.

If you have any questions regarding the security of purchasing via EmbassyEmeralds.com, please do not hesitate to send us an email.



Privacy

Embassy Emeralds is committed to protecting the security and privacy of our customers.

Our site uses cookies to make it possible for us to recognize you and your shopping cart from the many other visitors that are on our web site simultaneously. Practically all interactive web sites use cookies to be able to keep track of many simultaneous users. Cookies can not extract any kind of personal information from your computer. When you are ready to proceed with checkout, you are transferred to a secure server which uses SSL technology to encrypt your information.

Embassy Emeralds does not sell, rent, or otherwise provide any personal information about our customers to anyone. We are in the business of selling quality emeralds and jewelry, not personal information.

We would also like to relay to our customers our beliefs regarding spam and mass mailings. We don't feel that because you make a purchase at Embassy Emeralds today, that we are entitled to flood your inbox with spam from now until eternity. We may send you an email on a very infrequent basis to inform you of noteworthy emerald or jewelry acquisitions or new product offerings. Instructions on how to be taken off of our mailing list will be provided.


Payment Options

Embassy Emeralds offers three secure payment options for your confidence and convenience. All of these options are secure and encrypted using the industry standard 128-bit SSL encryption protocol. Our payment gateway accepts Visa, MasterCard, and American Express. Click on the seal portion of the Authorized.Net Verified Merchant Seal in the left column to verify our merchant status. Transactions processed via this method are seamless, secure, and you’ll never be redirected outside of EmbassyEmeralds.com. Our easy-to-use Google Checkout option accepts all Visa, MasterCard, American Express, as well as Discover.

Or if you prefer, use the convenience and security of your PayPal account which can be funded via credit card, debit card, or your checking account. PayPal has been an important and safe payment option for e-commerce for many years. Our site is fully integrated with PayPal to make payments simple and secure.

We also offer payments using the escrow services of Escrow.com. This third party payment option is very easy and provides lots of protection for both buyers and sellers to ensure efficient and secure transactions. This is a great option for high dollar purchases where the customer wants added protection and a very structured transaction with third party oversight. Third party tracking, a more formal inspection period for goods, and more ways to pay come built into this payment option.

Costs of processing escrow transactions are higher than our other payment options; therefore they are shared 50/50 between the Embassy Emeralds and the customer unless other terms are agreed upon prior to the transaction. Please note that escrow.com only accepts payments for gemstone and jewelry sales via check, money order, or wire transfer. Further, there is a transaction limit of $2000 that applies to transactions conducted via check or money order. Larger orders will require a wire transfer.

To make a purchase using escrow services please contact us via email.

Use the following links for additional information (links will open in new window; you may need to disable your pop-up blocker, if installed):



Shipping

Just as we offer multiple payment options for your convenience, we also offer two ways to receive your purchase. You may choose to ship using USPS Priority Mail or UPS Second Day Air. All packages will be tracked and with delivery confirmation. If for some reason, tracking is not available for delivery via USPS deliveries to your destination, UPS shipping will be used. If delivery times for UPS 2nd Day Air and UPS Ground shipment do not differ, Ground service will be used. Otherwise, we will always use the faster of these UPS delivery methods.

All shipments will be insured based on the purchase price and will have Trident Enterprises or Embassy as the sender. We avoid using the word ‘Emerald’ on the exterior of the package to help keep the contents safe from pilfering. If customs documents are required for your shipment, we will list the contents as jewelry, as the mineralogical term ‘Green Beryl’, or using the Harmonized Tariff Schedule Code that applies to emeralds.

VERY IMPORTANT! All international orders must select the UPS shipping option! Failure to do so may limit our ability to track packages and can lead to costly and time consuming customs difficulties. We will not be responsible for lost packages or customs brokerage fees if other shipping options are used.



Tracking

When your order is placed, you will receive an email with your order receipt. You will later receive a second email with your tracking information attached once your order is shipped. Please note that the UPS shipping option is not available for customers with an APO/FPO Military shipping address. Also, be aware that the US Postal Service does not offer tracking services for Priority Mail shipments to those addresses.


Returns & Refunds

To ensure delivery of your order, we have chosen two reputable carriers for all of our orders. All shipments are sent with delivery confirmation from either the US Postal Service or UPS. Embassy Emeralds cannot be responsible for merchandise damaged after acceptance and delivery has been confirmed by UPS or the US Postal Service. All mail or parcels lost after delivery will be the sole responsibility of the costumer and all claims for packages lost after delivery will have to be filed directly with the carrier. In the unlikely event that the carrier loses a package, proper claim procedures must be followed to completion before refunds can be executed. We will gladly email scanned photocopies of any shipping and insurance receipts in these instances to assist with any claims.

If you are not satisfied with a product you purchased, you may return it for a full refund of the purchase price*. However, we must receive your RMA request, in the manner explained below, within 10 calendar days of the original outgoing order being sent from Embassy Emeralds. Once an RMA has been issued we require that the item be postmarked and en route back to us within one calendar week of receiving the RMA. Unfortunately, we cannot refund the shipping and insurance related charges on returns unless we erred in shipping you the wrong item. In that case, you may return the product at our expense for a full refund of the purchase price and shipping charges. To return products, you must first request a return merchandise authorization (RMA) number using this form or contact us in writing at: info@embassyemeralds.com prior to shipping your return. Your must include the following information:

Name:
Order Number:
Item number of returned product:
Detailed reason for return:
Return/exchange/refund instructions:
Valid contact email address:
Phone number:

RMA numbers will be provided to the customer via email. The time you wait for an RMA number to be sent will not count towards the 10 day product review time.

*Returns of special orders and merchandise shipped from Colombia may be subject to a restocking fee of up to 15%.

IMPORTANT!
All items returned must be fully insured and trackable, in the same condition as originally sent, properly packaged with contact information, RMA Number, and include your instructions for return, exchange, or refund. International returns should check with us for the best carriers and practices to use to ensure smooth returns. Embassy Emeralds will not be responsible for additional fees incurred during return shipping. Furthermore Embassy Emeralds will not be responsible for stones that are lost, scratched, cracked, destroyed, improperly cleaned or cared for, or otherwise damaged after delivery. Please see the care instructions for emeralds found here on this website. If damage occurs to a stone or jewelry piece during shipping, a claims are to be filed with the carrier. We'll gladly provide shipping receipts and insurance numbers to assist you with your claim.


Disclaimer

All logos, graphics, pictures, and text appearing on this web site is deemed to be the "intellectual property" of Embassy Emeralds. The "intellectual property" is protected by laws governing the United States of America. Any reproduction or use of the "intellectual property" without the expressed written consent of Embassy Emeralds is prohibited.

Embassy Emeralds is not involved in the mining of the emeralds found on this site. This site is intended solely for the sale of quality emeralds, jewelry, and related products. All information provided on the web site is for informational purposes only. Embassy Emeralds will not be held liable for any injuries or damages that may arise from the use of items sold on this web site. Placing an order Embassy Emeralds signifies that you have read and agree to all of the policies listed on this policy page. Any and all legal issues pertaining to this web site shall be dealt with in the jurisdiction that Embassy Emeralds corresponds to.

By placing your order via this web site, fax, email, or any other conveyance, you acknowledge that you have read and agree to all the policies listed on this site. By placing an order you also agree that these policies will serve as reference for any disputes that may arise regarding the contents or condition of your order. If you have any questions regarding our policies, please feel free to contact us and one of our customer service representatives will assist you.


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